This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our shop in Shanzu, Mombasa or when you interact with our online platforms. By using our services, you consent to the practices described here.

1. Data We Collect

We collect the following categories of information:

1.1 Personal Identification Data

• Full name
•  Phone number
•  Email address
•  Delivery address

1.2 Transaction and Order Data

• Purchased items
• Payment confirmations processed through Paystack
• Delivery preferences and history

1.3 Technical and Usage Data

• Device type
• IP address
• Browser information
• Site interaction data collected through analytics tools

1.4 Sensitive Product Category

• We do not collect personal health or biometric data.
• Product selections are treated as confidential and are not shared externally.

2. How We Use Your Data

• We process your data for the following operational needs:

– Order fulfillment, delivery coordination, and customer verification
– Payment processing through Paystack’s secure platform
– Customer communications, updates, and support
– Website optimization and operational analytics
– Fraud prevention and identity validation
– Compliance with Kenyan regulatory requirements, including the Data Protection Act 2019

3. How We Share Your Data

• We may share your information only with:

– Logistics partners for delivery within Kenya or internationally through DHL
– Payment processors such as Paystack
– IT service providers supporting our website and infrastructure
– Law enforcement or regulatory bodies when legally required

• We do not sell, rent, or trade your personal information to any third party.

4. Data Storage and Security

• We employ enterprise-grade security frameworks to safeguard your data. This includes:

– Secure servers and encrypted connections
– Restricted access to customer data
–  Compliance with Paystack’s PCI DSS frameworks for transactions
– Regular security reviews across our digital platforms

5. Data Retention

• We retain personal data only as long as legally required or necessary to fulfill intended services. Order records may be kept for statutory accounting and audit purposes.

6. Cookies and Tracking

• Our website uses cookies and analytics tools to enhance functionality and improve user experience. You can manage or disable cookies through your browser settings, although some features may not operate optimally.

7. Your Rights Under Kenyan Law

• Under the Data Protection Act 2019, you have the right to:

-Access your personal data
– Request correction of inaccurate information
-Request deletion of your data, subject to legal and operational constraints
-Withdraw consent for non essential data processing
– Submit complaints to the Office of the Data Protection Commissioner

• Requests can be submitted through our official communication channels.

8. Age Restriction

• Our business sells adult toys. Access and purchases are restricted to individuals who are at least eighteen years old. We reserve the right to verify age when required.

9. International Shipping Data Handling

• For DHL shipments, relevant delivery information may be shared across international borders. This occurs under controlled and secure channels limited to logistics purposes only.

10. Policy Updates

• We may update this Privacy Policy at any time. Continued use of our services indicates acceptance of the revised policy. Updates take effect once posted on our website.

11. Contact Information

• For questions, corrections, or data access requests, reach us through our official support phone number or email provided on the website.